Privacy Policy
Last Updated: October 15, 2025
1. Introduction
TensorZero, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing this website or our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, username, and password when you create an account
- Profile Information: Additional information you choose to provide in your profile
- Communication Data: Information you provide when you contact us for support or other inquiries
- User Content: Any content, files, or data you upload or submit through our services
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information, including:
- Usage Data: Information about how you use our services, including pages visited, features used, and actions taken
- Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers
- Log Data: Server logs that may include IP address, access times, and referring URLs
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services and store certain information. The types of cookies we use include:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. Most web browsers allow you to manage your cookie preferences through their settings.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To create and manage your account, provide our services, and process transactions
- Communication: To send you technical notices, updates, security alerts, and support messages
- Improvement: To understand how users interact with our services and improve functionality
- Security: To detect, prevent, and address technical issues, fraud, and security concerns
- Legal Compliance: To comply with legal obligations and protect our rights
- Marketing: To send promotional communications (with your consent where required)
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing.
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
4.4 With Your Consent
We may share your information with your consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We do not automatically delete your information unless you request deletion or as required by law. If you would like to request deletion of your information, please contact us using the information provided in Section 12.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
7.1 Access and Correction
You have the right to access and update your personal information through your account settings or by contacting us.
7.2 Deletion
You may request deletion of your personal information, subject to certain exceptions where we are required to retain information for legal purposes.
7.3 Data Portability
You may have the right to receive a copy of your personal information in a structured, machine-readable format.
7.4 Opt-Out
You can opt out of receiving marketing communications by following the unsubscribe instructions in those messages or by contacting us.
7.5 Do Not Track
Some browsers include a “Do Not Track” feature. Our services do not currently respond to Do Not Track signals.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Third-Party Links
Our services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with a new “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@tensorzero.com
Mailing Address:
TensorZero, Inc.
169 Madison Ave, Ste 2710
New York, NY 10016